Customer Journey Map and User Flow
The application design must be visually simple and easy to understand, avoiding cluttered screens or confusing buttons while maintaining a clear hierarchical structure with bold headings and standout icons (including authentic images) to instill trust and reliability. The main interface should feature large, clear icons representing various service types such as regular moving, moving with a crane, and packing services allowing users to effortlessly select the desired option, specify pick-up and delivery locations, floors, apartments, and add any special notes that might affect pricing. Users then choose the items to be moved, providing estimated quantities and weights (for example, a refrigerator up to 500 liters) and noting any additional boxes or items that could alter the cost. In coordinating with the mover, a specific date, time, and price are set, though real-world conditions may sometimes lead to price adjustments. Some services, like Gett Movers or Uber Freight, offer real-time tracking of the mover on a map. Payment is typically made post-move, usually in cash or via bank transfer, often accompanied by a customary tip. Furthermore, service ratings play a crucial role in securing future transactions, and the process should be visually segmented into clear steps (for instance, “Step 1 of 3”) to guide the user, swiftly identify any discrepancies, and ensure that long forms are broken into manageable sections with appropriate labels and even smart auto-fill options to enhance efficiency, all while providing immediate visual feedback to confirm successful actions or alert users to issues